Frequently Asked
Questions

MTN delivers more than a single connection. We provide a managed solution that integrates Starlink, OneWeb, and other networks into one seamless service. You get enterprise-grade performance with built-in failover, SLAs, 24/7 support, and a secure customer portal.

MTN transforms Starlink into a business-grade network. We layer in enterprise support, built-in security, real-time visibility, and automatic backup paths so your connectivity stays stable, secure, and aligned with your operations.

All hardware provided by MTN is new and sourced directly from the manufacturer or our certified partners.

MTN coordinates installation through our global network of certified technicians. We manage the process from start to finish to ensure a clean and compliant deployment.

Yes. MTN supports installations worldwide using trusted partners and regional logistics support.

Hardware can be bundled with your service or provided as a standalone line item. We will recommend the option that best fits your project and contract terms.

Yes. Most customers lease their hardware, which lowers upfront costs and makes it easier to upgrade in the future.

Most installations are completed in one to three days depending on your location and site requirements.

Yes. MTN offers pooled data plans, usage-based billing, and other flexible models designed around your business structure.

Starlink is built for speed and broad coverage. It is fast to deploy and ideal for getting internet to remote locations quickly. OneWeb is built for enterprise. It offers stronger security, service guarantees, and better support for private networks and compliance needs. MTN can use either network or both, depending on what your operations require.

Yes. If your equipment is compatible with our network, we can onboard it into an MTN-managed service and provide full support.

You will receive 24/7 global support from MTN’s network operations team along with proactive monitoring, access to a customer portal, and a dedicated account manager.

Yes. Our StarEdge platform is designed for hybrid networks. We can combine satellite, VSAT, 4G, 5G, and terrestrial links into a single managed solution.

Yes. Our customer portal provides real-time visibility into your services, usage, and network health. It also gives you direct access to support and administrative tools.