This Privacy Policy explains how MTNSat Holdings LLC, its affiliates, and subsidiaries (“MTN”, “we,” “our,” or “us”) collect, use, and share personal information when you purchase Starlink hardware, use our website, or engage with our services.
Information We Collect
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Identifiers: name, email, phone number, billing/shipping address, tax ID
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Account Details: login credentials, support requests
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Financial Data: payment method details
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Device & Service Data: Starlink terminal ID, installation geolocation, and performance metrics
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Automatically Collected Data: IP address, cookies, and website interactions
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Cookies, Tracking, and Global Privacy Controls: We use cookies, pixels, and similar technologies to personalize your experience, analyze site traffic, and support marketing. You can manage these preferences at any time through our cookie preference center (accessible via the “Manage Cookies” link on our website). We honor Global Privacy Control (GPC) signals sent by your browser, which allow you to automatically opt out of certain types of tracking or data sharing.
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Third-Party Sources: shipping providers, referral partners, and affiliates. We do not knowingly collect sensitive categories of data such as biometric identifiers, precise geolocation beyond installation requirements, health information, or children’s data, unless required to deliver services you request. If such data is collected, we use it only for the purposes disclosed at the time of collection.
Use of Captive Portal and Connectivity Services
When you access our internet connectivity services through a captive portal (such as onboard or facility-based Wi-Fi), we may collect additional technical and usage information necessary to provide and secure the service.
This may include:
- Device identifiers (such as MAC address and IP address)
- Session and connection data (including duration, bandwidth usage, and access times)
- Network performance and diagnostic data
- Location-related information (where applicable)
We use this information to:
- Provide and maintain connectivity services
- Monitor network performance and prevent misuse
- Ensure security and prevent fraud or unauthorized access
- Comply with applicable legal and regulatory requirements
This processing is based on our contractual obligation to provide the Services and our legitimate interests in maintaining network integrity and security.
How We Use Your Data
- Fulfill and ship orders, manage accounts, provide support
- Deliver equipment and coordinate with carriers or installers
- Analyze traffic, improve services, and personalize experience
- Send marketing or updates (with opt-out options)
- Prevent fraud and ensure security
- Comply with legal and regulatory requirements (FCC, etc.)
Retention
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Orders & Billing: 10 years after last purchase
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Support Records: 5 years
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Cookies & Analytics: up to 10 years
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Marketing Preferences: until you unsubscribe
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Privacy Request Logs: at least 24 months
Returns & Refunds / Shipping Policy
All sales are final. We do not accept returns, exchanges, or provide refunds under any circumstances. In the event an order cannot be delivered due to an incomplete or incorrect address, we will attempt to contact the customer. If no response is received within seven (7) calendar days, the order will be canceled without refund. We are not responsible for delays, loss, or damage occurring during transit once the order has been shipped. Risk of loss passes to the customer upon delivery of the order to the carrier.
This Policy shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles. Any disputes arising under or in connection with this Policy shall be subject to the exclusive jurisdiction of the state and federal courts located in Florida.
Sharing of Information
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Service Providers: carriers, payment processors, IT and analytics vendors
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Service Providers: carriers, payment processors, IT and analytics vendors
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Advertising and Marketing Partners: to deliver relevant promotions, measure campaign effectiveness, and improve our marketing activities. You may opt out of this sharing through our cookie preference tools or by submitting a CCPA opt-out request.
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Partners, Affiliates, and Subsidiaries: including SpaceX or authorized distributors
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Legal/Regulatory Authorities: where required
Use of Third-Party Platforms and Service Providers
We may use third-party platforms, tools, and service providers to support the operation of our Services, including customer relationship management systems, payment processors, analytics providers, marketing platforms, and network infrastructure providers.
These third parties may process personal data on our behalf in order to:
- Provide and operate the Services
- Process transactions and payments
- Manage customer communications
- Analyze usage and improve performance
- Support security, fraud prevention, and system integrity
These third parties are authorized to process personal data only as necessary to perform services on our behalf and are contractually required to protect such data in accordance with applicable data protection laws. Where required, we implement appropriate safeguards for international data transfers involving these third parties.
Your Rights
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California (CCPA): access, delete, opt-out of sale/share
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EU/UK (GDPR): access, correct, delete, portability, restrict processing, object, and withdraw consent
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Other Regions: Certain U.S. states (such as California, Colorado, Virginia, Connecticut, and Utah) provide residents with additional privacy rights under their local laws. Your rights under your state’s law can be accessed via your state’s official privacy resources or government website.
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Exercising Your Rights: You may submit privacy rights requests by email, phone, or through our online request form at compliance@fmcglobalsat.com. We verify each request to protect your data and will respond within forty-five (45) days.
Security
We use encryption, access controls, and other safeguards. While no system is fully secure, we take measures to protect your information.
Live Chat
If you use our live chat, we collect your name, email, order details, and chat transcript to provide support and improve service. We may retain transcripts for quality and compliance. You can request deletion of chat transcripts via the options provided in our Privacy Policy.
SMS & Email Marketing
By subscribing to our text or email marketing, you consent to receive recurring messages from MTNSat, including promotional offers and service updates. Standard message and data rates may apply. You can opt out at any time by clicking the “unsubscribe” link in emails or replying STOP to text messages. For additional help, reply HELP or contact us at compliance@mtnsat.com.
